airport.
After saying goodbye to my new friends, I began taking time to explore this huge new airport of Bangkok.( I was going to have 10 hours under its glass roof); but my top concern was to find the Bangkok airways counter first to check its possibility of transit to Yangon,Myanmar inside the arrival area.
The airport was really big but traveler-friendly, with quite a few information desks on each floor, without which, no doubt it must be the next minute for me to lose the directions. And transit counters of various airliners were located in two areas on arrival. When I got there after long walk(a good stretch-out after long flight,though), I got there almost at the end of their service time.
I explained my a little complicated case to them, and showed all booking itinerary and return email from their office,
Dear Bangkok Airways,
My name is ... and I booked and paid your flight on your web on 17th.( My booking reference no. is KSIVOX, from Bangkok to Yangon ).
However, when I came to your ticket office in Hangzhou, China to collect my ticket, I was told that, since the ticket was paid in Thai Baht on the net instead of Chinese currency, I couldn't collect the ticket from them. I am so CONFUSED. (The staff there were nice and patient,though). They also told me I had to arrive at your ticket office at Bangkok airport to get it, which I found too much trouble and not adequate time to do that between my connecting flights. And in your booking terms and conditions, you guarantee passengers can collect tickets from any closest offices.
So my question is :
1.Is it REALLY impossible for me to collect my ticket from this office Hangzhou, China?
2.And shall I have the paper ticket for check-in? Is the e-booking reference no. be accepted for check-in? And do you have the international transfer counter who can help me with this regard, as I don't need to go through passport check and visa formalities?
Their reply was:
According to your e-mail, we would like to inform you that you need to pick up the ticket in Bangkok as there is currency difference. Please note that you can pick up the ticket in transit area by contacting our transit desk in transit area. Then, they will arrange the paper ticket for you as we still implement only paper ticket for Yangon route.
They swiftly agreed I could check-in there if I didn't need any paper ticket,and then wrote some Thai words on my print of ticket and told me to return to the same counter, 2 hours earlier than the takeoff time.
So settled! I felt like celebrating. Before long I realized the next big task: to find somewhere and sleep the l o n g,l o n g night away.
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